Baptcare The Orchards Community
DONCASTER EAST, VIC150 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
3 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
47%
47%
Feeling at home
47%
47%
Feeling safe
60%
40%
Follow-up on concerns
33%
47%
20%
Food quality
13%
33%
47%
Having a voice
47%
47%
How the home operates
40%
53%
Independence supported
60%
33%
Staff are caring
60%
33%
Staff competence
33%
60%
Things explained clearly
27%
53%
20%
Treated with respect
53%
47%
Total care minutes213 mins (target: 208)
Target
Registered nurse care minutes46 mins (target: 42)
Target
This facility delivers 213 minutes of hands-on care per resident per day. The government requires a minimum of 208 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
4.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
AvgAvg
Falls
42.0 (avg: 31.5)Below average
AvgAvg
Polypharmacy (5+ medications)
41.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
13.0 (avg: 12.3)About average
AvgAvg