Banksia Lodge Residential Aged Care Service
KIALLA, VICNot-for-Profit65 beds
4.0
Experience 3.0Compliance 5.0Staffing 4.0Quality 5.0
Dementia
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
2 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
36%
64%
Feeling at home
29%
43%
14%
14%
Feeling safe
86%
Follow-up on concerns
21%
36%
43%
Food quality
43%
43%
Having a voice
57%
21%
14%
How the home operates
21%
50%
21%
Independence supported
29%
43%
21%
Staff are caring
36%
50%
14%
Staff competence
21%
57%
21%
Things explained clearly
21%
50%
21%
Treated with respect
43%
57%
Total care minutes212 mins (target: 207)
Target
Registered nurse care minutes39 mins (target: 42)
Target
This facility delivers 212 minutes of hands-on care per resident per day. The government requires a minimum of 207 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
6.0 (avg: 24.4)Better than most
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
28.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
42.0 (avg: 37.6)About average
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Antipsychotic medication use
5.0 (avg: 12.3)Better than most
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