Arcare Springwood
SPRINGWOOD, QLDFor-Profit110 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
6 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
76%
24%
Feeling at home
67%
33%
Feeling safe
81%
19%
Follow-up on concerns
62%
33%
Food quality
52%
43%
Having a voice
90%
10%
How the home operates
71%
29%
Independence supported
76%
24%
Staff are caring
81%
19%
Staff competence
67%
33%
Things explained clearly
71%
29%
Treated with respect
81%
19%
Total care minutes218 mins (target: 218)
Target
Registered nurse care minutes45 mins (target: 44)
Target
This facility delivers 218 minutes of hands-on care per resident per day. The government requires a minimum of 218 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
15.0 (avg: 24.4)About average
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
28.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
36.0 (avg: 37.6)About average
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Antipsychotic medication use
4.0 (avg: 12.3)Better than most
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