Arcare Point Lonsdale
POINT LONSDALE, VICFor-Profit90 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
6 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
87%
13%
Feeling at home
87%
13%
Feeling safe
87%
13%
Follow-up on concerns
13%
73%
13%
Food quality
27%
67%
Having a voice
93%
How the home operates
27%
73%
Independence supported
60%
27%
13%
Staff are caring
53%
47%
Staff competence
13%
87%
Things explained clearly
67%
33%
Treated with respect
67%
33%
Total care minutes205 mins (target: 202)
Target
Registered nurse care minutes44 mins (target: 42)
Target
This facility delivers 205 minutes of hands-on care per resident per day. The government requires a minimum of 202 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
13.0 (avg: 24.4)About average
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
36.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
28.0 (avg: 37.6)Better than most
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Antipsychotic medication use
8.0 (avg: 12.3)About average
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