Arcare Nirvana Avenue
MALVERN EAST, VICFor-Profit30 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
6 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
83%
17%
Feeling at home
100%
Feeling safe
92%
Follow-up on concerns
92%
Food quality
33%
17%
42%
Having a voice
92%
How the home operates
83%
17%
Independence supported
83%
17%
Staff are caring
83%
Staff competence
75%
17%
Things explained clearly
83%
Treated with respect
92%
Total care minutes221 mins (target: 216)
Target
Registered nurse care minutes56 mins (target: 44)
Target
This facility delivers 221 minutes of hands-on care per resident per day. The government requires a minimum of 216 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
2.0 (avg: 1.2)Below average
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Use of restrictive practices
38.0 (avg: 24.4)Below average
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
27.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
27.0 (avg: 37.6)Better than most
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