Arcare Malvern East

MALVERN EAST, VICFor-Profit94 beds
Experience 4.0Compliance 5.0Staffing 3.0Quality 2.0
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Overall Rating

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
2.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

6 compliance issues on record. View full details on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

73%
20%

Feeling at home

60%
33%

Feeling safe

80%
13%

Follow-up on concerns

40%
60%

Food quality

13%
73%
13%

Having a voice

73%
27%

How the home operates

53%
47%

Independence supported

53%
27%
13%

Staff are caring

73%
27%

Staff competence

40%
60%

Things explained clearly

67%
27%

Treated with respect

80%
20%
Total care minutes221 mins (target: 217)
Target
Registered nurse care minutes47 mins (target: 44)
Target
Met both targets

This facility delivers 221 minutes of hands-on care per resident per day. The government requires a minimum of 217 minutes, including 44 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q2 2024Q3 2024Q4 2024Q1 2025Q2 2025Q3 2025Q4 2025
Pressure injuries
1.0 (avg: 1.2)Better than most
Avg
Use of restrictive practices
22.0 (avg: 24.4)About average
Avg
Unplanned weight loss
7.0 (avg: 5.8)About average
Avg
Falls
30.0 (avg: 31.5)About average
Avg
Polypharmacy (5+ medications)
34.0 (avg: 37.6)About average
Avg
Antipsychotic medication use
2.0 (avg: 12.3)Better than most
Avg