Arcare Maidstone
MAIDSTONE, VICFor-Profit90 beds
3.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 2.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
6 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating declining4.0Q2 2025
4.0Q3 2025
3.0Q4 2025
3.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
47%
53%
Feeling at home
53%
35%
12%
Feeling safe
76%
18%
Follow-up on concerns
41%
53%
Food quality
29%
41%
24%
Having a voice
71%
24%
How the home operates
35%
59%
Independence supported
53%
35%
12%
Staff are caring
65%
29%
Staff competence
24%
71%
Things explained clearly
53%
24%
24%
Treated with respect
76%
18%
Total care minutes230 mins (target: 227)
Target
Registered nurse care minutes48 mins (target: 46)
Target
This facility delivers 230 minutes of hands-on care per resident per day. The government requires a minimum of 227 minutes, including 46 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
43.0 (avg: 24.4)Below average
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Unplanned weight loss
11.0 (avg: 5.8)Below average
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Falls
34.0 (avg: 31.5)About average
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Major injury from a fall
5.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
35.0 (avg: 37.6)About average
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Antipsychotic medication use
15.0 (avg: 12.3)About average
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