Arcare Glenhaven
GLENHAVEN, NSWFor-Profit123 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
6 compliance issues, 1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
39%
57%
Feeling at home
87%
13%
Feeling safe
91%
Follow-up on concerns
43%
48%
Food quality
17%
57%
22%
Having a voice
83%
17%
How the home operates
39%
48%
13%
Independence supported
70%
22%
Staff are caring
74%
26%
Staff competence
30%
57%
13%
Things explained clearly
57%
39%
Treated with respect
61%
39%
Total care minutes214 mins (target: 215)
Target
Registered nurse care minutes44 mins (target: 44)
Target
This facility delivers 214 minutes of hands-on care per resident per day. The government requires a minimum of 215 minutes, including 44 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
22.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
AvgAvg
Falls
33.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
37.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
8.0 (avg: 12.3)About average
AvgAvg