Anglicare Jean Ross House
SOUTH NOWRA, NSW60 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
77%
Feeling at home
62%
23%
Feeling safe
85%
15%
Follow-up on concerns
62%
15%
15%
Food quality
46%
15%
23%
15%
Having a voice
77%
How the home operates
62%
31%
Independence supported
85%
Staff are caring
69%
15%
Staff competence
77%
Things explained clearly
62%
15%
15%
Treated with respect
85%
15%
Total care minutes229 mins (target: 227)
Target
Registered nurse care minutes45 mins (target: 45)
Target
This facility delivers 229 minutes of hands-on care per resident per day. The government requires a minimum of 227 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
2.0 (avg: 24.4)Better than most
AvgAvg
Falls
18.0 (avg: 31.5)Better than most
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
26.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
16.0 (avg: 12.3)About average
AvgAvg