Andrews House
TRAFALGAR, VICGovernment51 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating declining5.0Q2 2025
5.0Q3 2025
5.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
71%
29%
Feeling at home
43%
29%
21%
Feeling safe
86%
Follow-up on concerns
57%
29%
14%
Food quality
36%
29%
29%
Having a voice
86%
14%
How the home operates
64%
29%
Independence supported
64%
36%
Staff are caring
79%
21%
Staff competence
57%
29%
14%
Things explained clearly
50%
29%
21%
Treated with respect
71%
29%
Total care minutes231 mins (target: 203)
Target
Registered nurse care minutes53 mins (target: 41)
Target
This facility delivers 231 minutes of hands-on care per resident per day. The government requires a minimum of 203 minutes, including 41 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Falls
29.0 (avg: 31.5)About average
AvgAvg
Polypharmacy (5+ medications)
35.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
12.0 (avg: 12.3)About average
AvgAvg